1

Which Experience Cloud site type is designed to connect a company with its external business partners such as resellers and distributors?

ACustomer Account Portal BPartner Central CHelp Center DEmployee Workspace

2

Which Experience Cloud template is built on the Lightning Web Runtime (LWR) framework and is recommended for high-performance, headless, and custom sites?

ASalesforce Tabs + Visualforce BCustomer Service (Napili) template CAloha template DBuild Your Own (LWR) template

3

What is the primary tool used to design and customize the layout, branding, and components of an Experience Cloud site?

AExperience Builder BLightning App Builder CFlow Builder DVisualforce Page Editor

4

What is the purpose of "Audiences" in Experience Cloud?

ATo define the list of users who can moderate community discussions BTo configure which Salesforce records are visible in the community CTo personalize the site by showing different page variations, components, or branding to different groups of users based on criteria DTo track site analytics by user segment

5

In Experience Cloud, what is "Reputation Management" used for?

ATo monitor and respond to negative reviews on external sites like Yelp BTo assign point values to member activities (e.g., posting, answering questions) and display reputation levels to encourage community engagement CTo manage the company's social media presence from within Salesforce DTo calculate Net Promoter Score for the site

6

Which authentication option allows external users to log in to an Experience Cloud site using their existing Google or Facebook credentials?

ASocial Sign-On (OAuth via an Auth. Provider) BSalesforce Identity Connect CCustomer Identity Access Management (CIAM) integration DSAML 2.0 IdP-initiated SSO

7

What is the difference between "Global Search" and "Federated Search" in Experience Cloud?

AGlobal Search is for admins; Federated Search is for community members BGlobal Search searches all Salesforce records; Federated Search only searches Salesforce Knowledge articles CGlobal Search is free; Federated Search requires an add-on license DGlobal Search searches content within Salesforce; Federated Search extends search to include external data sources outside Salesforce

8

Which Experience Cloud license type is typically used for customers who need access to a self-service portal with a limited set of standard CRM object permissions?

APartner Community license BExternal Apps license CCustomer Community license DSalesforce Platform license

9

In Experience Cloud, what is "Self-Registration" and when would you enable it?

AA feature that allows new users to create their own account on the site without requiring an administrator to create them manually, useful for public-facing customer portals BA feature that automatically migrates users from an old Salesforce org to the new Experience Cloud site CAn Einstein AI feature that registers the most active community members as moderators DA workflow that requires new users to complete a compliance training module before accessing the community

10

How does "Sharing" work in Experience Cloud to control which Salesforce records are visible to community members?

AAll records are visible to all community members by default and must be manually restricted BSharing in Experience Cloud is controlled entirely by Community User profiles CExperience Cloud uses a separate database with its own sharing engine independent of Salesforce DExperience Cloud respects Salesforce's standard sharing model (OWD, sharing rules, role hierarchy) plus community-specific sharing sets and groups

11

What is a "Sharing Set" in Experience Cloud and when is it used?

AA set of sharing rules deployed via a change set to a community BA configuration that grants external users (Customer Community) access to records that are related to their Account or Contact without manually sharing each record CA dashboard that tracks which records have been shared with community members DA collection of permission sets bundled for community user onboarding

12

Which template type in Experience Cloud is based on the Aura framework and has been available the longest, supporting a wide range of standard components?

ASalesforce Tabs + Visualforce BBuild Your Own (LWR) CCustomer Service (Aura-based, e.g., Customer Service or Help Center template) DHeadless CMS Template

13

What is "Salesforce CMS" and how is it used within Experience Cloud?

AA content management system built into Salesforce that allows teams to create, manage, and publish structured content (news, banners, media) to Experience Cloud sites and other channels BA case management system for tracking content-related support tickets CA third-party CMS integration tool that replaces Salesforce Knowledge DA configuration tool for managing CSS and themes in Experience Builder

14

Which feature in Experience Cloud allows an administrator to control the visibility of specific components on a page based on user properties such as profile, location, or custom fields?

APermission Sets BField-Level Security CCommunity Moderation Rules DAudience Targeting with Page Variations in Experience Builder

15

What is the purpose of "Community Moderation" in Experience Cloud?

ATo restrict which Salesforce objects are accessible in the community BTo manage and enforce community content standards by reviewing, flagging, or removing inappropriate posts, comments, or files CTo approve new user registrations before granting community access DTo set rate limits on API calls from community users

16

Which Experience Cloud license allows external users to access Salesforce CRM objects including Leads, Opportunities, and custom objects, making it suitable for partner relationship management?

ACustomer Community license BCustomer Community Plus license CPartner Community license DExternal Apps license

17

What type of report can be created within Experience Cloud to track community engagement metrics such as active members, logins, and posts?

AExperience Cloud standard dashboards and reports using the "Networks" report type in Salesforce Reports BGoogle Analytics dashboards embedded in the community CTableau CRM datasets exported from Experience Cloud DMarketing Cloud Journey Analytics reports

18

What is a "Community Group" (formerly Chatter Group) in Experience Cloud?

AA set of community users who share the same Permission Set BA segmentation group used by the Audience feature in Experience Builder CA Salesforce Queue used to route cases from community members DA collaborative space within the community where members can share posts, files, and links around a specific topic or interest

19

How can a Lightning Web Component (LWC) be made available for use in Experience Builder on an Experience Cloud site?

ABy deploying it as a Visualforce page and wrapping it in a Community component BBy setting "lightningCommunity__Page" as an expose target in the component's .js-meta.xml file CBy publishing it to AppExchange and installing it in the org DBy registering it as a custom metadata type in Setup

20

What is the "Guest User Profile" in Experience Cloud and what does it control?

AA profile for Salesforce employees who need read-only access to the community BA profile for moderators who review content anonymously CA special profile governing what unauthenticated (public) visitors can see and do on a publicly accessible Experience Cloud site DA temporary profile assigned to new community members during their first 30 days

21

Which Experience Cloud feature allows you to display different versions of a community page to different audience groups without duplicating the page?

APage Variations (Audience-targeted alternate page versions) BA/B Testing module in Experience Builder CDynamic Forms on Lightning Record Pages DCommunity Themes

22

A partner portal administrator wants partners to see only the Opportunities they own. Which configuration achieves this?

ASet the Opportunity OWD to Public Read/Write BCreate a Sharing Set that grants access to all Opportunities in the partner's Account CUse a community moderation rule to filter Opportunity visibility DSet the Opportunity OWD to Private so partners only see records they own, and use the Partner Community license role hierarchy for additional sharing

23

What is the role of "Named Credentials" when integrating external data sources for Federated Search in Experience Cloud?

ANamed Credentials store the custom search index for federated content BNamed Credentials securely store authentication details for external search endpoints, allowing callouts without hardcoding credentials in Apex CNamed Credentials define which community members are allowed to use Federated Search DNamed Credentials map external search results to Salesforce object fields

24

Which Experience Cloud feature allows community managers to prevent spam by automatically filtering posts that contain specific keywords?

AReputation Levels BCommunity Login Policies CModeration Rules with keyword criteria (Content Rules) DGuest User Profile restrictions

25

How does Salesforce Knowledge integrate with Experience Cloud self-service portals?

AKnowledge articles are surfaced in the community search results and can be displayed via Knowledge components in Experience Builder, enabling customers to find answers without creating cases BKnowledge articles are automatically emailed to community members when they register CKnowledge is stored in a separate org and must be synced manually to the community DKnowledge integration requires a paid add-on called Community Knowledge Bridge

26

What happens when an Experience Cloud site is set to "Published" status?

AThe site is listed in the Salesforce AppExchange for other orgs to install BThe site enters a 30-day trial period before requiring a license upgrade CThe site is accessible only to Salesforce internal users for review DThe site goes live and becomes accessible to external users based on the configured authentication and access settings

27

Which member management task can be performed from the Experience Cloud Administration settings?

AConfiguring sharing rules for community-specific objects BAdding or removing community members, managing community roles, and sending welcome emails to new members CRunning data exports for all community member activity DDeploying community customizations via change sets

28

Which Experience Cloud component is used to allow community members to view and manage their own cases on a self-service portal?

AChatter Feed component C">BFile List component CCase Deflection and Case List standard components in Experience Builder DLive Agent Chat component

29

A company wants their Experience Cloud site to have a custom domain (e.g., support.acme.com) instead of the default force.com domain. Which feature enables this?

ACustom Domain configuration in Experience Cloud Administration settings with a CNAME DNS entry pointing to Salesforce BSalesforce Connect external data source with domain routing CHeroku router configuration with a custom subdomain DSalesforce My Domain settings with a vanity URL add-on

30

Which of the following is a key difference between the "Customer Community" and "Customer Community Plus" license?

ACustomer Community Plus allows access to Experience Builder; Customer Community does not BCustomer Community supports SSO; Customer Community Plus does not CCustomer Community Plus is only for B2B use cases; Customer Community is for B2C DCustomer Community Plus provides access to the Salesforce role hierarchy and sharing rules, enabling more complex CRM record visibility scenarios

31

What is the "Branding Editor" in Experience Builder used for?

ATo configure Salesforce org-wide email branding BTo customize the site's visual appearance including colors, fonts, and company logo without writing code CTo apply branding guidelines to Salesforce reports and dashboards DTo configure the community's email notification templates

32

Which type of SSO allows the Experience Cloud site to act as the Service Provider (SP), with an external Identity Provider (IdP) handling authentication?

AIdP-initiated SAML where Salesforce is the IdP BOAuth 2.0 Client Credentials flow CSP-initiated SAML SSO where users log in via the site and are redirected to an external IdP for authentication DOpenID Connect with Salesforce as the authorization server

33

What is the "Salesforce Tabs + Visualforce" template in Experience Cloud?

AA legacy template that exposes Salesforce standard tab-based navigation and Visualforce pages in a community, offering the most flexibility for Salesforce-native UI customizations at the cost of limited visual design tools BA modern template that combines LWR performance with Visualforce page support CA template designed specifically for mobile-only experience cloud sites DA template used exclusively for internal employee communities

34

In Experience Cloud, what is a "Page Variation" and how does it relate to Audiences?

AA Page Variation is an A/B test version of a page managed by Marketing Cloud BA Page Variation is a mobile-optimized version of a desktop page CA Page Variation is a draft version of a page that has not been published yet DA Page Variation is an alternate layout of a page that can be assigned to a specific Audience, allowing different content and component arrangements for different user groups

35

What is the "Super User" feature in Experience Cloud communities?

AA community administrator account with full backend access to Salesforce Setup BA designated community member (external user) who is granted additional moderation and visibility permissions to assist with community management without full admin rights CA Salesforce employee who monitors all communities across all orgs DAn AI-powered bot that automatically responds to common community questions

36

What is the maximum number of Experience Cloud sites that can be created per Salesforce org?

A1 site per org B5 sites per org CUp to 100 sites per org (subject to edition limits and additional licenses) DUnlimited sites with no restrictions

37

Which Experience Cloud feature enables a site administrator to collect user-generated content such as questions and answers from community members?

AQuestions and Answers (Q&A) via Chatter or the community feed with the Question post type BSalesforce Forms with community integration CSurvey Cloud with community member invitations DCustom Aura components with SOQL-backed forms

38

Which Salesforce feature must be enabled for Experience Cloud sites to support enhanced sharing capabilities for external users using role-based hierarchies?

APlatform Encryption (Salesforce Shield) BSalesforce Communities Plus add-on CEnhanced External Account Hierarchy setting in Setup DThe "External Role Hierarchy" feature which creates a community-specific role hierarchy separate from the internal Salesforce role hierarchy

39

A consultant needs to display personalized product recommendations on an Experience Cloud site based on a member's browsing behavior. Which approach best leverages Salesforce native capabilities?

AHardcode product recommendations in a custom LWC using static lists BUse Einstein Personalization (formerly Next Best Action) or Data Cloud segments integrated with Experience Cloud's audience-targeted content CConfigure a Salesforce report that shows top products and display it as an embedded report in the community DUse Marketing Cloud Journey Builder to email personalized recommendations to users who log in to the community

40

What is the purpose of the "Login & Registration" page in Experience Cloud site configuration?

ATo configure multi-factor authentication policies for all community users BTo manage Salesforce license assignments for community members CTo configure the user experience for authentication flows including login, password reset, self-registration, and SSO provider options DTo set the community's operating hours and maintenance windows

41

What does enabling "Clickjack Protection" on an Experience Cloud site do?

APrevents the site pages from being embedded in iframes on external domains, protecting against UI redress attacks BDisables all third-party JavaScript from loading on community pages CBlocks community members from clicking more than 5 items per minute to prevent automation DEnables two-factor authentication for all guest users

42

Which type of object is used to store and manage CMS content created in Salesforce CMS for use in Experience Cloud sites?

ASalesforce Knowledge Article BContentDocument and ContentVersion objects CCustom Metadata Type records DCMS Content objects (ManagedContent and related objects) stored in a CMS Workspace

43

A company wants to allow customers to reset their own passwords on the Experience Cloud self-service portal. Which setting must be enabled?

AForgot Password must be enabled in Salesforce Shield settings BThe "Forgot Password / Change Password Page" must be configured in the site's Login & Registration settings and the relevant page included in the site CPassword reset requires an external IdP; it cannot be handled natively by Experience Cloud DSelf-service password reset is enabled by default and requires no configuration

44

What is the "Delegated External User Administrator" permission used for in Experience Cloud?

ATo allow community members to view Salesforce admin Setup pages BTo let a community user approve or reject new member registrations CTo allow a designated external (community) user to create, edit, and deactivate other external users within their own Account DTo grant an external user access to all Salesforce objects across the entire org

45

In Experience Cloud, which report type allows you to report on community member activity such as number of posts, likes, and comments per member?

ANetworks: Members report type, accessible in Salesforce Reports BChatter Usage by User report from the standard Usage report folder CEinstein Analytics Community Insights dashboard DMarketing Cloud Journey tracking reports synchronized to the community

46

What must a developer configure for a custom LWC to accept design-time property values set by an administrator in Experience Builder?

AAnnotate the property with @track in the component's JavaScript file BCreate a Custom Setting to store the property value CDefine the property in a Custom Metadata Type and reference it via Apex DDefine the property using @api in JavaScript and declare it with a <property> tag in the .js-meta.xml configuration file

47

Which Experience Cloud site type is best suited for an organization that wants to build an internal employee-facing hub for HR documents, news, and collaboration?

ACustomer Account Portal BEmployee Workspace (or Employee Experience template) CPartner Central DHelp Center

48

How does Experience Cloud handle guest user data access from a security perspective?

AGuest users have the same data access as System Administrators BGuest users can access all public and private records in the org CGuest users operate under the Guest User Profile with strict access restrictions; the org-wide default for guest access must be configured carefully to prevent unintended data exposure DGuest user access cannot be customized; they always see only the site's landing page

49

What does the "Enhanced Sites and Content Platform" (ESCP) upgrade provide to Experience Cloud sites?

AImproved performance, better CMS integration, enhanced SEO capabilities, and support for new LWR-based template features BThe ability to host Experience Cloud on external cloud providers like AWS CReplacement of all Aura-based sites with LWR automatically DUnlimited data storage for community files and media

50

A consultant is implementing a partner portal where channel managers (internal Salesforce users) need to see all records for the partner accounts they manage, while partner users should only see their own records. Which configuration achieves this?

ASet all object OWDs to Public Read/Write and use permission sets to restrict partner users BUse Sharing Sets for internal channel managers and Guest User Profile for partner users CDeploy a custom Apex sharing trigger that grants access based on Account lookup DSet OWDs to Private, use the channel manager role hierarchy for internal visibility, and use Sharing Sets or Share Groups to grant partner users access to their Account's related records only

Experience Cloud Consultant Mock Test