1

Which Salesforce feature allows administrators to automatically assign records to users based on defined criteria?

AValidation Rules BAssignment Rules CWorkflow Rules DEscalation Rules

2

What is the correct order of Salesforce record access evaluation?

ASharing Rules → Profiles → Role Hierarchy → OWD BProfiles → OWD → Sharing Rules → Role Hierarchy COWD → Role Hierarchy → Sharing Rules → Manual Sharing DProfiles → Sharing Rules → OWD → Permission Sets

3

Which Salesforce object stores information about who can see which records in an organization-wide default of Private?

ASharing Rules open up access beyond OWDs BOWDs grant access based on user profiles CProfiles control record-level access directly DPermission sets override OWDs for individual users

4

What is a Permission Set in Salesforce?

AA template for creating new users BA collection of sharing rules applied to a role CA replacement for profiles DA collection of settings and permissions that extends a user's access without changing their profile

5

Which Salesforce automation tool does NOT require coding and is the recommended tool for most automation scenarios in 2024?

AWorkflow Rules BFlow Builder CProcess Builder DApex Triggers

6

What is the maximum number of custom fields allowed on a standard object in Salesforce (Enterprise edition)?

A100 B200 C500 DUnlimited

7

Which field type in Salesforce automatically calculates its value based on other fields?

AFormula field BRoll-Up Summary field CLookup field DAuto-Number field

8

What is a Roll-Up Summary field in Salesforce?

AA field that summarises values from a formula field BA field that shows activity summaries on a record CA calculated field that works across any object relationship DA field on a master object that aggregates values (COUNT, SUM, MIN, MAX) from related child records

9

Which type of Salesforce report displays records in rows with no subtotals?

ASummary Report BTabular Report CMatrix Report DJoined Report

10

What does OWD (Organization-Wide Default) control in Salesforce?

AThe default language for the organisation BThe default page layout for all users CThe baseline level of access that users have to each other's records DThe default currency for the organisation

11

Which Salesforce feature allows users to see a calendar view of their tasks and events?

AActivities (Tasks and Events) BChatter CCases DCampaigns

12

What is a Validation Rule in Salesforce?

AA rule that validates the admin's login credentials BA rule that automatically fills in field values CA rule that prevents record deletion DA rule that verifies field values meet specified criteria before saving a record

13

Which Salesforce feature automatically creates a follow-up task when a case is escalated?

AAssignment Rules BEscalation Rules CAuto-Response Rules DSharing Rules

14

What is the difference between a Lookup relationship and a Master-Detail relationship?

ALookup allows cascade delete; Master-Detail does not BLookup supports Roll-Up Summaries; Master-Detail does not CMaster-Detail tightly couples records and supports Roll-Up Summaries; Lookup is loosely coupled DThere is no functional difference, only a naming convention

15

Which tool in Salesforce is used to import large amounts of data?

AData Loader BData Import Wizard CSchema Builder DSalesforce Connect

16

Which Salesforce feature allows you to group users and give them the same level of record access?

AProfiles BPermission Sets CRoles DPublic Groups

17

What is a Salesforce Campaign used for?

ATracking customer service cases BTracking marketing outreach and its ROI CAutomating sales approvals DManaging user license assignments

18

What is Chatter in Salesforce?

AA chat feature for customer support agents BAn external social media integration CA collaboration platform that allows users to post, share files, and follow records within Salesforce DA reporting tool for tracking collaboration metrics

19

What is the maximum number of records the Data Import Wizard can import in a single operation?

A50,000 B5,000 C100,000 D10,000

20

Which type of Flow is triggered when a record is created or updated?

AScreen Flow BAutolaunched Flow CScheduled Flow DRecord-Triggered Flow

21

Which Salesforce security feature restricts access to specific fields for certain users?

ARecord-level security BField-Level Security (FLS) CObject-level security DPage layout restrictions

22

What does the Recycle Bin retention period default to in Salesforce?

A7 days B60 days C15 days D30 days

23

Which Salesforce feature enables sending automated emails when a workflow rule or Flow is triggered?

AEmail Alerts BAuto-Response Rules CEmail Templates DMass Email

24

What is the purpose of an Approval Process in Salesforce?

ATo automatically create records when criteria are met BTo validate field values on record save CTo send automated notifications to customers DTo automate the process of approving records through a multi-step approval chain

25

Which Salesforce object is used to track potential revenue from a prospective client?

AAccount BOpportunity CLead DContact

26

What happens when a Lead is converted in Salesforce?

AThe Lead record is permanently deleted BThe Lead becomes an Opportunity automatically CAn Account, Contact, and optionally an Opportunity are created from the Lead data DThe Lead is archived and moved to the Recycle Bin

27

What is a Salesforce Dashboard?

AA visual display of key metrics and trends based on data from multiple reports BA data export tool for creating spreadsheets CA page that shows record history for an object DA configuration screen for managing profiles

28

Which Salesforce feature allows you to set up a time-based automated action?

AValidation Rules with time fields BAssignment Rules CEscalation Rules only DScheduled Flow or time-dependent workflow actions

29

Which standard Salesforce object represents an individual at a company you do business with?

AAccount BContact CLead DUser

30

Which permission controls whether a user can view and run a report?

AManage Reports BCreate and Customise Dashboards CRun Reports DView All Data

31

What is a Lightning App in Salesforce?

AA branded navigation experience combining objects, tabs, and components for specific user groups BA mobile application downloaded from the App Store CA third-party app installed from AppExchange DA custom Apex application

32

What does the "Modify All" object permission allow a user to do?

AView all records of an object BCreate and delete records CManage sharing settings for the object DEdit, delete, transfer, and approve all records of an object regardless of OWD

33

Which Salesforce feature allows customising the fields displayed on a record's detail and edit pages?

AField Sets BPage Layouts CProfiles DDynamic Forms

34

Which Salesforce service cloud feature allows customers to submit support requests online?

AEmail-to-Case BLive Agent CWeb-to-Case DCase Assignment Rules

35

What is a Sandbox in Salesforce?

AA copy of the production org used for testing and development BA free Salesforce org for learning purposes CA temporary storage area for deleted records DA backup of all Salesforce data

36

Which Salesforce feature allows creating a web form that automatically creates leads from submissions?

ALead Assignment Rules BCampaign Forms CEmail-to-Lead DWeb-to-Lead

37

What is the purpose of a Salesforce Territory Management feature?

AManaging geographic regions on maps BOrganising accounts and users into logical structures for targeted sales CRestricting user access to specific countries DCreating location-based reports

38

Which Salesforce feature allows an admin to create a guided, step-by-step process for users on a record?

AValidation Rules BPage Layouts CPath (with or without guidance) DApproval Processes

39

What is AppExchange in Salesforce?

ASalesforce's marketplace for third-party apps, components, and solutions BA tool for migrating data between orgs CA feature for exchanging applications between sandboxes DSalesforce's internal development environment

40

What does the Grant Access Using Hierarchies option control in sharing settings?

AWhether managers can edit their subordinates' profiles BWhether sharing rules apply to the role hierarchy CWhether public groups inherit access from parent groups DWhether users higher in the role hierarchy automatically get access to records owned by those below them

41

Which report type allows grouping by both rows and columns with summarised data at intersections?

ASummary Report BMatrix Report CTabular Report DJoined Report

42

What is a Salesforce Community (now Experience Cloud site) primarily used for?

AInternal employee collaboration only BRunning Apex batch jobs CCreating branded online portals for customers, partners, or employees DManaging email templates

43

Which Salesforce feature tracks changes made to field values over time on a record?

AField History Tracking BAudit Trail CChange Sets DDebug Logs

44

What is the purpose of a Profile in Salesforce?

ATo store user personal information like photo and bio BTo assign users to roles in the hierarchy CTo control which dashboards users can see DTo control object permissions, field-level security, app visibility, and other access settings for users

45

Which Salesforce feature allows you to deploy metadata changes from a sandbox to production without Salesforce CLI?

AData Loader BChange Sets CWorkbench DSetup Audit Trail

46

What does "Read Only" access on a Salesforce profile control?

AUsers can view and run reports only BUsers cannot access the org at all CUsers can view records but cannot create, edit, or delete them DUsers can only read email in Salesforce Inbox

47

Which Salesforce object is used to store information about a company or organisation you do business with?

AAccount BContact CLead DOpportunity

48

What is a Junction Object in Salesforce?

AA standard object that connects Accounts and Contacts BA lookup relationship between two standard objects CAn object that links external data to Salesforce records DA custom object with two Master-Detail relationships used to create a many-to-many relationship

49

Which Salesforce security tool shows all recent changes made in Setup over the past 180 days?

ADebug Logs BSetup Audit Trail CEvent Monitoring DField History Tracking

50

What is the Salesforce multi-tenant architecture benefit?

AEach customer gets their own dedicated server and database BCustomers can customise the underlying infrastructure CAll customers share the same platform infrastructure while their data remains isolated, enabling automatic upgrades for all DCustomers must manage their own servers but share the Salesforce software

Salesforce Administrator Mock Test